This warmer is the best thing! We use it every weekend at the farmers market and it holds so much of our pastries pies and works great!!We have a food vending business where we attend several festival events each year. See photo for example of unit in action. I always study the equipment that other vendors are using to see where I might consider making improvements with my setup. We decided to buy this unit and have been very pleased with it's performance. The unit comes with 3 shelves; each with holes for heat distribution as shown in the picture. There is also a humidifying container in the bottom that can be filled with water to keep your product from drying out. We sell churros - a cinnamon bread pastry. We fill aluminum trays with churros and place them on the shelves. The unit has way more heat than we need. We typically set the dial at 3 and that is plenty of heat to keep our churros warm. We operate out of a 10x10 commercial food vending tent and the only time we need to adjust the heat setting to 4 or 5 is when it is really cold outside. The outside top of the unit gets warm as well, which we use to our advantage to display product samples. I like the fact that this unit is 120V. The unit was very well packaged and was shipped with expanding foam inside the box to protect it. It could probably have survived a drop from the roof and been just fine. The care taken in packing the unit for shipping was impressive. Once the internal bulb burns out I will probably replace with an LED. The 3 improvements I would make are 1) to add vertical LED light strips in the front corners so that all shelves are equally lit, and 2) add a wedge option to tilt trays a few degrees to make it easier for customers to view the contents on each shelf, and 3) add a removable tray in the bottom of the unit to make cleaning easier. Other than that I highly recommend these HeatMax food warmers. I would buy again from HeatMax without any hesitation. Unit is lightweight. Construction is very good quality.Perfect sizeDelivers a good amt of heatI would recommendWe've been using this warmer twice a week for 5 months. It keeps food warm. I just wish the heating was more even.The price is too high for the low quality. The door is made of flimsy plastic. It has no latch or seal and it doesn’t close completely to keep the heat. The cord is on the side instead of the back.We use this to keep our waffle product warm at farmers market, festivals, and private events. So far it's working beautifully. It's about a fourth the cost of commercial models, and I think it looks better too. We do not need to use the humidifier tray for our product. It heats well, keeps things warm, and cleans easily. It's also very lightweight which is great since we move it around constantly.Purchased for a convenience store to use with customer access. Exactly as described and pictured. Works well and a great value for the price. Definitely look at the dimensions. We were looking for a small warmer but it might be smaller than you realize if you just look at the photo.Amazing little warmer. I use it for my food truck and it keeps the Empanada and pastries nice and warm. Extremely easy to use and very light weightVery light and portable. Could heat more evenly though