Plantronics MDA500 QD Series smart audio processors seamlessly integrate mixed call environments and make it easy for CSRs to provide a better customer experience. Independent volume and mute controls allow for audio channel mixing to improve customer experience because customers can hear and be heard clearly. The customer experience is further enhanced with advanced audio channel mixing that includes agent greeting, call recording, voice notes and streaming audio, all configurable in Plantronics Hub software. The Plantronics Quick Disconnect (QD) interface allows CSRs to move from one system and quickly connect to another for a seamless workflow. Working in sync with Plantronics Manager Pro—subscription required—conversation analytics help managers balance conversational dynamics to improve customer experiences.