I am updating this review:I gave this Chromebook laptop 4 stars before I received mine and wanted to be fair to the product. I was supposed to have received mine Sunday and Amazon delivered the wrong product.I do not know the quality of this Chromebook laptop at this time, waiting to see what ShopAmerica and Amazon are going to do about sending mine and then I will update my review with what I think of the product.This review is for people who say do not purchase this laptop because Amazon will not honor their 90 refurbish warranty; that does not make sense, unless the damage voids the warranty.This does not mean this is not a good laptop, and do not allow it to differ your decision on purchasing it. This is a refurbish product, that is why Amazon offers the 90 warranty, in case something happens. I purchased a different one with the 90 day warranty and it was not a touchscreen and the screen resolution was of low quality, so because I am use to touchscreen and higher screen quality, I decided this was not for me. I did the return shipping label without Amazon assistance and printed it. Now I purchased an Asus 14" Chromebook new prior to this one, and decided I did not want to spend $400 plus dollars for one USB port, so I decided to return; I could not print a return shipping label for the Asus and had to get assistance from Amazon. I was told it was pickup only, which meant I would had to be available a whole day 8AM to 8 PM for UPS to pickup and I did not want to, so I asked for a supervisor; the supervisor told me my option was I could pay for the return shipping and email the receipt to Amazon for a full refund, so I chose that option.I am doing this review because someone may really need an inexpensive laptop for a child for school, start up a business, or use for work etc., and reviews saying do not buy because you will not get refund from Amazon, might cause someone to not take a chance and may miss out on a great purchase.Amazon has to honor their 90 refurbish warranty, unless something takes place that would void it. Refurbish product is the reason they offer a 90 day warranty.Please read the reviews based on the overall quality of the product and not Amazon customer support because you are going to deal with that on any product...